Delivery, Exchanges & Returns PDP

Shipping & Returns

  • Free UK shipping is provided for all customer orders via DHL courier service, above £150. 
  • Free International shipping is provided for all customer orders via courier service, above €200 in EU, or $200 in US or RoW. 
  • We aim to ship orders within 2-5 days. Contact for urgent requests as we can normally prioritise.

    Duties & Taxes

    • All UK & EU duties & taxes are included in the product price.
    • US & international duties & taxes are calculated at checkout and can be pre-paid as applicable. 

      Delivery Times

      All delivery times are from the day we ship your order.

      • UK - DHL next-day delivery service from the day your order is shipped.
      • EU - Standard delivery DHL, some destinations maybe served by an alternative courier service. Takes 3 - 7 days.
      • EU - DHL Express service, takes 1 - 3 days, this is a checkout option and has a €10 cost.  
      • US - DHL Express or Fedex Express service, takes 3 - 5 days.
      • International - DHL Express service takes 3 - 5 days.  

        Pre-Order Information

        • Pre-order styles take 4-6 weeks to make and deliver unless stated otherwise.
        • Important note. Pre-orders (otherwise known as Made-To-Order) can be exchanged but are not refundable.  

          Returns & Exchanges

          • We accept returns and exchanges within 14 days if in perfect condition. Please complete the returns form and email for assistance.
          • The Returns Policy includes orders featuring a custom crystal on the sole.

          Colour Swatches

          • Colour swatches are dispatched promptly within 5 to 10 days of your order, ensuring you can explore and select your perfect shade without delay.

            For more information, visit Delivery, Returns, Duties & Taxes.