Delivery, Returns, Duties & Taxes

IN STOCK ORDERS

  • We send your order to you via DHL on next day delivery service which is fully trackable.
  • We aim to deliver to you within 2 - 5 days.
  • If you have an urgent request please call the online finishing team on tel.+44 203 871 6002, or email onlineboutique@emmylondon.com. 

PRE-ORDERS

  • For pre order styles, please allow 4-6 weeks to make for you and deliver. We will be in touch with you by email to let you know once your order is on it’s way.
  • Pre Order styles are fully refundable and exchangeable, please follow instructions below in Returns & Exchanges. 

    GIFT CARDS

    • Gift cards are delivered by email which contain instructions of how to redeem them at checkout. If you require a more personal version to elevate your gift experience, please get in touch with onlineboutique@emmylondon.com.

    UK DELIVERY

    • We offer free delivery and exchanges, we use DHL next day delivery service. 
    • Styles in stock and Pre Order are fully refundable & exchangeable within 14 days of receiving your order.

    EU DELIVERY

    • We offer free delivery and exchanges to EU countries. 
    • The price at checkout includes duties and taxes.
    • We use DHL Express service which takes 1-2 days to arrive and is fully trackable.
    • Styles in stock and pre order are fully refundable & exchangeable with 14 days of receiving your order.

    US DELIVERY

    • We offer free delivery and exchanges to US.
    • Taxes & Duties are calculated at checkout, they can be either pre-paid or paid on delivery through your local customs office. 
    • We use DHL to delivery your order, a fully trackable service that takes around 3-5 days to arrive from London to most US states.
    • Styles in stock and Pre Order are fully refundable & exchangeable within 14 days of receiving your order.

    REST OF WORLD DELIVERY

    • We offer free delivery and exchanges. 
    • Taxes & Duties are calculated at checkout, they can be either pre-paid or paid on delivery through your local customs office.
    • We use DHL to delivery your order, a fully trackable service that takes around 3-5 days to arrive from London to most international locations. 
    • Styles in stock and Pre Order are fully refundable & exchangeable within 14 days of receiving your order.


    TRACKING YOUR ORDER

    • Once your order is on it’s way to you, you will receive an email with a DHL tracking number.
    • To track you order, please go to  http://www.dhl.co.uk/en/express/tracking.html 
    • Please be sure to provide your telephone number and email when checking out, that way the courier can contact you. 

    RETURNS & EXCHANGES

    • We accept returns and exchanges.
    • Providing the products are in perfect condition and unworn, please let us know within 14 days of receiving your order. Please complete the returns form and follow the instructions included in your package. If you need to discuss your return or exchange, please email us on onlineboutique@emmylondon.com
    • Send your order back to us by registered post to:
    EMMY LONDON, ONLINE RETURNS, UNITED HOUSE,
    NORTH RD, LONDON, N7 9DP, UK
    • If you are returning  your order internationally, please clearly mark your package “RETURN” and enclose the original delivery documentation to ensure your order clears customs smoothly.
    • Once we have received your order, we will be in touch to confirm your refund or exchange by email.
    • Refunds will be processed within 3 days of confirmation, any duties & taxes paid for the original order will be deducted for International orders from the refund amount. 
    • Exchanges are processed and are delivered within 7 days for styles in stock and 4-6 weeks for pre order styles.
    • Worn or damaged styles including accessories will not be viable for a refund or exchange unless there is a manufacturing fault.
    • We offer free exchanges.
    • The customer is responsible for covering the cost of returning orders for a refund.