Shoe Care & Comfort Kit

Our Shoe Care & Comfort Kit contains everything you need for the care of your shoes & bag for your big event and beyond! 

Emmy's essentials include:

• One pair of reusable clear heel stoppers, a subtle addition to prevent your stiletto heels from sinking into the grass, ensuring clean heels and stability on uneven ground. 
• One pair of re-usable gel insoles for additional, long-lasting comfort from day to night!
• Reusable suede cleaning block for cleaning your suede shoes & bag after wear.
  
• A cotton dust bag to keep your care kit organised. 

One Size
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Most of our styles fit true to size, so best to select your normal shoe size, the size you wear in other court shoes or pumps.

Where we have styles that fit either on the snug or generous side, we’ve made it easy for you by adding advice to order a size up or down.

We are here to help; if you have questions about fit and size, please contact us.

We offer our in stock styles from a size 36 (UK 3 US 6) up to 42 (UK 9 US 12), with some half sizes in between on popular styles. If you can’t see your size listed, chances are we are currently out of stock, but you can still order them by using our made-to-order service contact the boutique team. Made-to-order is full price and may incur an extra fee.

For more information on finding the perfect size, visit

FIT INFORMATION & SIZE CHART

Made-To-Order: Handcrafted Just for You

Our Made-To-Order service ensures your perfect shoe or bag in your preferred colour, material, and size. Each piece is meticulously handmade by our skilled craftsmen and delivered within 4 weeks.

This service reflects our commitment to sustainable luxury, maximising choice for you whilst minimising overproduction and waste. Whether you need a half size, wide fit, or your chosen colour is out of stock, we'll craft it for you.

Made-To-Order products are non-refundable but fully exchangeable, ensuring you receive the perfect fit.

Read more here: Made-To-Order FAQs

One Care & Comfort Kit Contains:
x1 Rubber Cleaning Block for use on suede
x1 Pair Silicone Gel Insoles
x1 Pair Plastic Heel Stoppers
x1 100% Cotton Dust Bag

Add our Comfort & Care Kit, everything you need to look after your shoes.

Caring for your Emmy London shoes and accessories is surprisingly simple; Emmy has shared her expert knowledge and care recommendations to help you keep your Emmy London products in the best possible condition. Please find out more on our Care page.  

Shipping & Returns

• Free UK shipping is provided for all customer orders via DHL courier service.
• Free International shipping is provided for all customer orders via courier service, above €200 in EU, or $200 in US or RoW. 
• We aim to send your order within 3 business days of receiving it. Contact us for urgent requests, as we can normally prioritise.

Duties & Taxes

• All UK & EU duties & taxes are included in the product price.
• US & international duties & taxes are calculated at checkout and can be pre-paid as applicable. 

New US Tariffs - April 5th 2025

• UK & EU products attract a 15% import duty (tariffs) when entering the US. Our $USD prices on our website include the 15% import duty, so you won’t be asked to pay any unexpected extras!

• The local sales tax is calculated at our checkout, so this is the total price you will pay. Ensuring no additional charges from customs on delivery. 
• We use an international logistics company to handle all of our international shipments; they take care of the transport and navigate customs to ensure a safe and fast delivery to you.
• Despite recent changes, you continue to shop with us safely and securely from the US. As a small business, we value your support and look forward to taking care of your orders. 

Delivery Times

All delivery times are from the day we ship your order.

• UK - DHL next-day delivery service from the day your order is sent out. 
• EU - Standard delivery DHL, some destinations maybe served by an alternative courier service. Takes 3 - 7 days.
• EU - DHL Express service takes 1 - 3 days, this is a checkout option and has a €10 cost.  
• US - DHL Express service takes 2 - 5 days.
• International - DHL Express service takes 2 - 5 days.  

Returns & Exchanges

• We accept returns and exchanges within 14 days if in perfect condition. Please complete the returns form and email for assistance.
• The Returns Policy includes orders featuring a custom crystal on the sole.
• Made-To-Order products are non-refundable but can be exchanged, ensuring you get the perfect fit. 

Colour Swatches

• Colour swatches are dispatched promptly within 5 days of your order, ensuring you can explore and select your perfect shade without delay.

For more information, visit Delivery, Returns, Duties & Taxes.