Visit Us Virtually
A personal shoe shopping experience via a screen with one of our expert stylists. Ask questions about a style you’ve spotted in our collection or discover the possibilities of our bespoke service. We will guide you through the process step by step to discover the perfect shoes & accessories for you.
How the Virtual Appointment Service Works
Once you book your Virtual Appointment online, we’ll be in touch to confirm all the details and gather any extra information we may need.
We aim to create an experience which is just as personal, memorable, and thorough as visiting our boutique in person. The only difference of shopping this way, is that we need to split the process into two stages which we call ‘Look’ and ‘Feel’.
These two important stages of the process are born from our design ethos and Emmy’s personal passion of ensuring you not only look amazing on your big day, but you also feel amazing too, so getting the fit and comfort right is key.
The Look
The look part of the process is what we do over the screen, we will have a relaxed chat about your event, outfit, and the kind of styles you like. Your stylist will show you styles, colours, heels, and details over the screen to help you visualise the perfect shoe for you.
The Feel
We tackle the Feel part of the process by sending you samples to try on for fit and heel height, plus a sketch and swatch for you to keep. So, we are not expecting you to commit to every element of your order (especially sizing) until you have seen and felt them in real life.
At the end of the virtual appointment your stylist will clarify exactly what we are going to send to you and go through next steps in terms of payment and logistics.
A package will arrive with you delivered by DHL about a week later, inside the package there will be the shoes to try on, the sketch and swatch to keep, return labels and instructions of how to get the package back to us. We aim to make it as easy and hassle free for you as possible.
The Follow Up
After you have received your package, we are here to answer any questions you may have. We encourage you to take photos and email them to us especially for fit queries. Please note we offer our collection in half sizes, split sizes and most styles are available in a wide fit. We can usually confirm your order via email, but if you feel you need another virtual appointment then that can be set up for you.
Once all the elements of your order are confirmed, we go ahead and start making your shoes for you. We’ll be in touch as soon as they are ready to send to you.
Your shoes will be packaged in a keep forever box, complete with shoe bags, care advice and all tied up with a satin ribbon like a gift. We hope you love your shoes, treasure them and enjoy wearing them forever.
It's all very relaxed and simple. It’s certainly a new way of shopping, but we make every effort to ensure you enjoy your Emmy London experience from afar.