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Emmy London Covid 19 FAQs



Can I still place an order with Emmy London and will my shoes be delivered?

Yes, our online shop is open, and all in-stock products are shipped within five days of your order being placed. You can still order Pre-Order styles, but they are delayed, please allow 12 weeks for delivery. Please be assured when preparing & packaging your order; we are making sure the highest health and safety standards are being met. 

Is the London boutique still open?

No, our boutique is currently closed to ensure our team and customers are safe during the Covid-19 pandemic. However, we are offering FaceTime appointments to help you choose your perfect shoes and accessories from the safety of your home. To book an appointment contact

I don't have FaceTime, can I still make a digital appointment?

Yes, you can, we are happy to use an alternative platform to host our digital appointments if you don't have FaceTime.

I have a question about a product who can help me?

We're still on hand to assist you but working from home to ensure our staff are safe. You can contact us using our online chat service found on the bottom right-hand corner of our website. Or call us on + 44 (0) 207 704 0012 or email


Can I still order a bespoke product?

Yes, you can, please book a Facetime appointment with Emmy. Emmy will be able to assist you to create your bespoke shoes and accessories during your FaceTime Appointment. It will take 12 weeks for us to create your Bespoke order, during this time we will send you samples and swatches and a sketch by Emmy to review from the comfort and safety of your home.


Can I change my order delivery address?

Yes, please let us know as soon as possible if you would like to change your delivery address.

I've placed an order and would like an update.

Please call us on +44 (0) 207 704 0012, and have your order number handy. If you would prefer to email us, please email with your order number, and we will be able to send you an update.  

Are you shipping to countries with tight restrictions?

Yes, we are. We are still shipping internationally but there are likely to be delays when shipping to countries in quarantine during this time. Our team will check once your order has been placed if there are any delays and update you.

Can I return, cancel or change my order?

Yes, we are accepting returns on ready-to-wear orders. Just let us know within 14 days of your product being delivered that you would like to return it. Please bear in mind that Bespoke and Made-To-Order products are still non-refundable. Please contact us to discuss any other concerns regarding your order on +44 (0)207 704 0012 or email We are here to help.


How can I stay up to date with news from Emmy London?

The best way to stay up-to-date with the latest news from Emmy London is to follow us on our social channels @emmylondonofficial on Instagram and @emmyldn on Facebook. You can also sign up to our newsletter at the bottom of this page, once you subscribe you will be the first to know for the latest news, promotions and products.


Creativity in a Crisis  

We’ve created some creative activities for you to do at home, we hope these provide a calming distraction. Click the links below to discover more. 


Colouring Pages


Sketch With Emmy

NHS Discount

To say thank you to our incredible NHS workers, we're offering a 30% discount.

For more information please click here.