Delivery, Exchanges & Returns PDP

Free UK shipping is provided for all customer orders via DHL courier service.
Free International shipping is provided for all customer orders via courier service, above €200 in EU, or $200 in US or RoW.
We aim to send your order within 3 business days of receiving it. Contact us for urgent requests, as we can normally prioritise.

All UK & EU duties & taxes are included in the product price.
US & international duties & taxes are calculated at checkout and can be pre-paid as applicable.

UK & EU products attract a 10% import duty when entering the US. Our $USD prices on our website include the 10% import duty, so you won’t be asked to pay any unexpected extras!
The local sales tax is calculated at our checkout, so this is the total price you will pay. Ensuring no additional charges from customs on delivery.
We use an international logistics company to handle all of our international shipments; they take care of the transport and navigate customs to ensure a safe and fast delivery to you.
Despite recent changes, you continue to shop with us safely and securely from the US. As a small business, we value your support and look forward to taking care of your orders.

All delivery times are from the day we ship your order.

UK - DHL next-day delivery service from the day your order is sent out.
EU - Standard delivery DHL, some destinations maybe served by an alternative courier service. Takes 3 - 7 days.
EU - DHL Express service takes 1 - 3 days, this is a checkout option and has a €10 cost.
US - DHL Express service takes 2 - 5 days.
International - DHL Express service takes 2 - 5 days.

Pre-order styles take 4-6 weeks to make and deliver unless stated otherwise.
Important note. Pre-orders (otherwise known as Made-To-Order) can be exchanged but are not refundable.

We accept returns and exchanges within 14 days if in perfect condition. Please complete the returns form and email for assistance.
The Returns Policy includes orders featuring a custom crystal on the sole.

Colour swatches are dispatched promptly within 5 days of your order, ensuring you can explore and select your perfect shade without delay.